Five practices. One accountable partner in Luxembourg.
NowAdvisory advises banks, EU institutions and enterprise groups on the platforms and decisions that run their operations. ServiceNow, cloud, AI, consulting and management — senior people, delivered in English, French and German.
What is inside each box
Every practice is led by senior people who have run the work themselves. Choose one, or combine them under a single mandate.
01 ServiceNow 02 Consulting 03 Cloud 04 AI 05 Management
ServiceNow
One platform for IT, risk and employee services — implemented so it holds up to audit, upgrades and real volume.
What we do
ITSM and ITOM implementations, from first instance to multi-entity rollout
Integrated Risk Management aligned to DORA and CSSF expectations
HR Service Delivery and Customer Service Management
Platform health checks, upgrades and technical-debt clean-up
Typical mandates
A bank consolidating ticketing tools onto one instance
An institution recovering a stalled implementation
A group standing up a managed platform team
Consulting
Independent advice on IT strategy, operating models and regulatory change — written for decision-makers, not slide decks.
What we do
IT strategy and target operating models
Regulatory change: DORA, NIS2, CSSF circulars
Vendor and platform selection, independent of resellers
Programme reviews and recovery
Typical mandates
A fund administrator preparing for DORA testing
A COO asking whether a programme should continue
An institution redesigning its IT sourcing
Cloud
Cloud adoption that satisfies the regulator before it impresses the architects — secure foundations, then migration, then cost control.
What we do
Cloud strategy, including sovereign and EU-hosted options
Landing zones, identity and security baselines
Migration planning and execution
FinOps: visibility, allocation and savings
Typical mandates
Outsourcing documentation under CSSF Circular 22/806
A first regulated workload moved to public cloud
A cost review after an uncontrolled migration
What we do
Use-case discovery and business cases
AI governance and EU AI Act readiness
Assistants and agents on your documents and systems
AI inside ServiceNow workflows
Typical mandates
A compliance team triaging requests with an assistant
A board asking for an AI policy it can sign
A service desk automating first-line resolution
What we do
Interim CIO, CTO and transformation leadership
Programme and portfolio management offices
Change management and adoption
Board and executive-committee advisory
Typical mandates
Leadership cover during a search or restructuring
A PMO for a multi-year transformation
A post-merger integration of IT functions
Four stations, and you sign off at each one
Every engagement moves in the same order. Nothing proceeds past a seal without your decision.
I
Diagnose
A short, fixed-length assessment with your people and your data. We map what exists, what is at risk and what matters most.
II
Design
A target state, a roadmap and a business case — reviewed with risk, compliance and finance before anything is built.
III
Deliver
Senior leads in your teams, short release cycles, and a steering report you can forward to the board unedited.
IV
Run
Hand-over to your teams, or managed support from us. Either way the knowledge stays with you.
Built in Luxembourg, for the institutions that make it work
Banks, funds & insurers
We design with the regulator in the room. CSSF circulars, DORA and outsourcing rules shape the work from the first workshop, not the last review.
EU institutions & public sector
Procurement-ready, framework-aware and multilingual. We work inside your governance and your documentation standards.
Enterprise & industrial groups
Operating models that run across borders from a Luxembourg hub — one partner for platforms, people and decisions.